Freshcaller incident

Issue with Inbound Calling to Twilio Phone Numbers in Indonesia

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on April 29, 2021 affecting Inbound Calls, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2021, 06:36 PM UTC
Resolved
Apr 29, 2021, 10:17 PM UTC
Duration
3h 41m
Detected by Pingoru
Apr 29, 2021, 06:36 PM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Apr 29, 2021, 06:36 PM UTC

    Our monitoring systems have detected a potential issue with inbound calling to Twilio phone numbers in Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. investigating Apr 29, 2021, 06:46 PM UTC

    We are observing call failures to a subset of Twilio Indonesia phone numbers. Inbound calls may not reach Twilio Indonesia phone numbers, and we are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Apr 29, 2021, 07:38 PM UTC

    We are observing call failures to a subset of Twilio Indonesia phone numbers. Inbound calls may not reach Twilio Indonesia phone numbers, and we are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. investigating Apr 29, 2021, 09:27 PM UTC

    We have started seeing recovery for inbound calls to Twilio Indonesia phone numbers for the last 1 hour. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

  5. resolved Apr 29, 2021, 10:17 PM UTC

    The issue affecting inbound calls to Twilio Indonesia phone numbers has been resolved, and the service is functioning normally at this time.