Freshcaller experienced a minor incident on May 3, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 03, 2021, 02:12 PM UTC
We are observing call failures to UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.
- identified May 03, 2021, 03:17 PM UTC
We have started seeing recovery for inbound calls . We are in touch with our service provider to ensure a full recovery. We expect to provide another update as soon as more information becomes available.
- resolved May 03, 2021, 03:55 PM UTC
The issue affecting inbound calls and SMS to Twilio UK phone numbers has been resolved, and the service is functioning normally at this time.