Freshcaller incident
Inbound Call Failures to Twilio Romania Phone Numbers
Freshcaller experienced a minor incident on May 4, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 04, 2021, 08:10 AM UTC
We are observing a subset of call failures to Twilio Romania phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update as soon as more information becomes available.
- investigating May 04, 2021, 09:10 AM UTC
We continue to observe call failures to Twilio phone numbers in Romania, Italy, Spain & Belgium. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours.
- investigating May 04, 2021, 09:40 AM UTC
We have started seeing recovery for inbound calls to Twilio Romania, Italy, Spain & Belgium phone numbers for the last 60 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update as soon as more information becomes available.
- resolved May 04, 2021, 11:31 AM UTC
The issue affecting inbound calls to Twilio Romania, Italy, Spain, Netherlands & Belgium phone numbers has been resolved, and the service is functioning normally.