Freshcaller experienced a minor incident on May 6, 2021 affecting Inbound Calls and Outbound Calls, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound CallsOutbound Calls
Update timeline
- investigating May 06, 2021, 08:20 PM UTC
Starting at 12:22 PM PST we are experiencing packet loss for Brazil. Subset of customers may experience degraded call quality or dropped calls due to latency.
- monitoring May 06, 2021, 08:25 PM UTC
Starting at 1:12 PM PST we are seeing recovery in packet loss for Brazil. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 06, 2021, 08:53 PM UTC
We are no longer observing pocket loss for Brazil. This incident has been resolved.