Freshcaller incident

Degraded Performance

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on May 8, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2021, 10:03 AM UTC
Resolved
May 08, 2021, 10:30 AM UTC
Duration
27m
Detected by Pingoru
May 08, 2021, 10:03 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating May 08, 2021, 10:03 AM UTC

    Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved May 08, 2021, 10:30 AM UTC

    Programmable Voice and Elastic SIP Trunking services were degraded for 16 minutes between 02:52 and 03:08 Pacific Time on 05/08/2021. During this period, some calls in the JP, SG and IE may have failed. The issue has now been resolved.