Freshcaller experienced a minor incident on May 10, 2021 affecting Outbound Calls, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2021, 02:00 AM UTC
Our third party service provider have detected a potential issue with outbound calls. We are currently working with our carrier partner to resolve this issue.
- investigating May 10, 2021, 02:21 AM UTC
Our third party service provider had detected an issue with outbound calls to Australia and New Zealand due to a network issue in the AU datacenter. Their engineering teams have restored the service and we are actively monitoring the traffic. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 10, 2021, 02:54 AM UTC
Our service provider is no longer experiencing outbound calls failures to Australia and New Zealand. Customers would have experienced packet loss and sporadic audio issues for the outbound calls to Australia and New Zealand between 17:43 and 17:53 Pacific Time on 05/09/2021. All systems are operating normally.