Freshcaller incident

Delay in processing calls

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on May 10, 2021 affecting Omnichannel and Inbound Calls and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2021, 06:45 AM UTC
Resolved
May 10, 2021, 07:50 AM UTC
Duration
1h 5m
Detected by Pingoru
May 10, 2021, 06:45 AM UTC

Affected components

OmnichannelInbound CallsOutbound CallsIntegrationsReports & Analytics

Update timeline

  1. investigating May 10, 2021, 06:45 AM UTC

    Our customers may face call connection issues. Currently our engineers are working on the call connection issue in US region. We will update shortly.

  2. resolved May 10, 2021, 07:50 AM UTC

    The incident has been resolved