Freshcaller incident

Partial Outage

Major Resolved View vendor source →

Freshcaller experienced a major incident on May 11, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2021, 05:27 PM UTC
Resolved
May 11, 2021, 05:49 PM UTC
Duration
22m
Detected by Pingoru
May 11, 2021, 05:27 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating May 11, 2021, 05:27 PM UTC

    Our service provider have detected a potential issue with Voice Conferences and Queues. We will update as soon as we have more information.

  2. resolved May 11, 2021, 05:49 PM UTC

    The issue affecting the Conference and Queue resources of the API has been resolved, and the service is functioning normally at this time.