Freshcaller incident
Monitoring systems have detected an issue with inbound calls to Spain
Freshcaller experienced a minor incident on May 13, 2021 affecting Inbound Calls, lasting 20h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2021, 02:03 PM UTC
Our monitoring systems have detected an issue with inbound calls to Spain. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- identified May 13, 2021, 02:27 PM UTC
We are observing a subset of inbound call failures to Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 13, 2021, 02:57 PM UTC
We have started seeing recovery for inbound calls to Spain landline numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating May 13, 2021, 04:57 PM UTC
We continue to see recovery for inbound calls to Spain landline numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating May 13, 2021, 06:47 PM UTC
We continue to experience a subset of inbound call failures to Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating May 13, 2021, 07:41 PM UTC
We continue to experience inbound call failures to a subset of Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating May 13, 2021, 09:36 PM UTC
We continue to experience inbound call failures to a subset of Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating May 14, 2021, 01:35 AM UTC
We have started seeing recovery for inbound calls to Twilio a subset of Spain phone numbers phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating May 14, 2021, 01:39 AM UTC
The inbound calls are working currently. Our Engineering Team is currently monitoring the situation. We will update as soon as we have more information
- investigating May 14, 2021, 03:35 AM UTC
We continue to see recovery for inbound calls to Twilio a subset of Spain phone numbers phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating May 14, 2021, 05:35 AM UTC
We continue to see recovery for inbound calls to Twilio a subset of Spain phone numbers phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating May 14, 2021, 07:29 AM UTC
We are again seeing inbound call failures to Spain phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating May 14, 2021, 08:26 AM UTC
We have started seeing recovery for inbound calls to a subset of Spain phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved May 14, 2021, 10:25 AM UTC
The issue affecting inbound calls to a subset of Spain phone numbers has been resolved, and the service is functioning normally at this time.