Freshcaller incident

Inbound Call Failures to Brazil Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on May 13, 2021 affecting Inbound Calls, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2021, 02:10 PM UTC
Resolved
May 13, 2021, 04:16 PM UTC
Duration
2h 6m
Detected by Pingoru
May 13, 2021, 02:10 PM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating May 13, 2021, 02:10 PM UTC

    Our monitoring systems have detected a potential issue with inbound calls failures to Brazil phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. monitoring May 13, 2021, 02:38 PM UTC

    We have started seeing recovery for inbound calls to Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. resolved May 13, 2021, 04:16 PM UTC

    We are no longer experiencing call failures to Brazil phone numbers. This issue is now resolved.