Freshcaller incident

Degraded Performance

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on May 14, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 5h 48m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2021, 11:57 PM UTC
Resolved
May 15, 2021, 05:45 AM UTC
Duration
5h 48m
Detected by Pingoru
May 14, 2021, 11:57 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating May 14, 2021, 11:57 PM UTC

    Our service provider has detected a potential issue with Programmable Voice SIP Domains to place emergency calls using TwiML. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved May 15, 2021, 01:45 AM UTC

    Issues pertaining to Programmable Voice SIP Domains to place emergency calls using TwiML have been fixed and working fine.