Freshcaller incident
Inbound Call in a subset of landline number in Brazil
Freshcaller experienced a minor incident on May 16, 2021 affecting Inbound Calls, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2021, 02:50 PM UTC
Our service provider become aware of a potential issue with Inbound Call in a subset of landline number in Brazil. We will update as soon as we have more information.
- investigating May 16, 2021, 03:05 PM UTC
We are experiencing Inbound Calls failure for a subset of landline numbers in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 16, 2021, 03:57 PM UTC
We are experiencing Inbound Calls failure for a subset of landline numbers in Brazil. Our engineers have identified and are working with our carrier partner to resolve the issue. One of our partner's datacenter is experiencing issues affecting inbound and outbound traffic. Affected destinations for this outage, confirmed by the provider, are: +5522 Campos de Goytacazes +5531 Belo Horizonte +5531 Ipatinga +5533 Governador Valadares +5535 Poços de Caldas +5591 Belém +5598 São Luis
- investigating May 16, 2021, 05:19 PM UTC
We are observing recovery in inbound calls for a subset of landline numbers in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 16, 2021, 07:08 PM UTC
The issue affecting inbound Inbound Calls for a subset of landline numbers in Brazil has been resolved, and the service is functioning normally at this time.