Freshcaller experienced a minor incident on May 17, 2021 affecting Inbound Calls and Outbound Calls, lasting 4h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 17, 2021, 01:07 PM UTC
Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating May 17, 2021, 01:12 PM UTC
We are experiencing inbound packet loss in Brazil. Subset of customers may experience degraded call quality or dropped calls due to latency. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 17, 2021, 02:10 PM UTC
We are still experiencing inbound packet loss in Brazil. Subset of customers may experience degraded call quality or dropped calls due to latency. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 17, 2021, 03:59 PM UTC
We are observing recovery in packet loss for Brazil. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available
- resolved May 17, 2021, 05:57 PM UTC
This incident has been resolved.