Freshcaller experienced a minor incident on March 28, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2022, 03:15 PM UTC
We are currently facing issues with the Incoming and Outgoing calls due to the issue in our service provider end. We are working closely with our service provider to resolve this issue. Further updates to follow
- investigating Mar 28, 2022, 04:00 PM UTC
Our system is working normally from 9.15 PM IST and we will continue to monitor the issue.
- investigating Mar 28, 2022, 04:10 PM UTC
Our third-party provider has identified the issue and things are working normally. We’ll continue to monitor the issue and keep you notified with further updates.
- resolved Mar 28, 2022, 04:40 PM UTC
The issue with our third-party provider has been fixed and the service is functioning normally at this time.