Freshcaller incident
Twilio Incident - On Call Engineers are Investigating a Potential Issue with Billing Platform- 13 April 2022
Freshcaller experienced a minor incident on April 13, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2022, 03:59 PM UTC
Our third party provider has become aware of a potential issue with Billing Platform. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Apr 13, 2022, 04:30 PM UTC
Our third party provider is experiencing payment processing issues for a subset of numbers on the Twilio platform. Customers may see a subset of phone numbers being charged as recurring even after being released. We will provide another update in 30 mins or as soon as more information becomes available
- investigating Apr 13, 2022, 04:59 PM UTC
Our third party provider is continuing investigating the billing processing issues for a subset of numbers on the their platform. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- resolved Apr 13, 2022, 05:30 PM UTC
After investigating the billing processing issue, it was determined that the impact is limited to only a subset of customers. We will be reaching out directly to the impacted customers and working with them individually