Freshcaller incident

On Call Engineers are Investigating an Issue Affecting Inbound Calls

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on April 13, 2022 affecting Inbound Calls and Outbound Calls, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2022, 06:19 PM UTC
Resolved
Apr 13, 2022, 06:50 PM UTC
Duration
31m
Detected by Pingoru
Apr 13, 2022, 06:19 PM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Apr 13, 2022, 06:19 PM UTC

    Our third party provider has become aware of a potential issue with Inbound Calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved Apr 13, 2022, 06:50 PM UTC

    Our third party provider have fully investigated the Inbound Calls issue, and it was determined that there was no impact for the customers. All systems are operational.