Freshcaller experienced a minor incident on April 14, 2022 affecting Sign in / Sign up and Sign in / Sign up and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 14, 2022, 12:05 PM UTC
We are currently facing issues with the Signing IN and Signing UP due to the issue in our Login service. We are working closely with our Login Platform Team to resolve this issue. Further updates to follow
- investigating Apr 14, 2022, 01:21 PM UTC
Team identified the root cause and took corrective action. This helped restoring the traffic (around 5:55PM IST). However, we are seeing another problem, which is causing the core service to go down repeatedly after few mins of proper run. Team is on the call root causing the secondary issue and working on mitigation
- resolved Apr 14, 2022, 01:33 PM UTC
Our Login service team have fully investigated the Sign In/Up issue and all systems are operational. We will be continuously monitoring the service for some more time.