Freshcaller experienced a minor incident on April 28, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2022, 02:08 PM UTC
Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Apr 28, 2022, 02:23 PM UTC
We are investigating a service interruption with our carrier partner studio in which some calls triggers may not be executing. We expect to provide another update in 30 minutes or as soon as more information becomes available
- investigating Apr 28, 2022, 02:44 PM UTC
We are still investigating a service interruption with our carrier partner studio in which some call triggers may not be executing. We expect to provide another update in 1 hour or as soon as more information becomes available
- investigating Apr 28, 2022, 03:31 PM UTC
We are still investigating a service interruption with our carrier partner studio in which some call triggers may not be executing. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Apr 28, 2022, 03:37 PM UTC
We are continuing our investigation and have confirmed that the intermittent execution failure in studio may have a downstream impact on Flex. studio may drop calls and potentially fail to pass to Flex queues.
- resolved Apr 28, 2022, 03:44 PM UTC
The intermittent voice execution failure has been fixed now and our systems are back to normal.