Freshcaller incident

Elevated DNS resolution failure that may impact JS client SDK

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on May 27, 2022 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2022, 02:11 AM UTC
Resolved
May 27, 2022, 04:09 AM UTC
Duration
1h 58m
Detected by Pingoru
May 27, 2022, 02:11 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating May 27, 2022, 02:11 AM UTC

    our third party provider is currently investigating an elevated DNS resolution failure that may impact JS client SDK. Their engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 27, 2022, 03:03 AM UTC

    The issue causing intermittent DNS resolution failure that may impact JS client SDK has been identified. Our third party provider is actively working with their DNS provider to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. investigating May 27, 2022, 03:40 AM UTC

    Our third party provider have started seeing recovery for intermittent DNS resolution failure that may impact JS client SDK. They will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  4. resolved May 27, 2022, 04:09 AM UTC

    The issue on intermittent DNS resolution failure that may impact JS client SDK has been resolved, and the service is functioning normally at this time.