Freshcaller incident

On Call Engineers are Investigating an Issue With Authentication Services

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on June 1, 2022 affecting Public API and Public API and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2022, 10:06 PM UTC
Resolved
Jun 02, 2022, 12:38 AM UTC
Duration
2h 32m
Detected by Pingoru
Jun 01, 2022, 10:06 PM UTC

Affected components

Public APIPublic APIPublic APIPublic API

Update timeline

  1. investigating Jun 01, 2022, 10:06 PM UTC

    Our service provider have detected a potential issue with some of our authentication services which could potentially impact API and Access Token Authentication. We will update as soon as we have more information.

  2. investigating Jun 01, 2022, 10:40 PM UTC

    Our service providers are observing recovery of issues with some of our authentication services potentially impacting API and Access Token Authentication. We will provide another update in 2 hours or as more information becomes available.

  3. resolved Jun 02, 2022, 12:38 AM UTC

    Our service providers has confirmed that Issues around API and access token authentication have been resolved and our authentication services are operating normally at this time.