Freshcaller incident

Degraded Performance - Issues observed in accessing the agent widget from specific regions.

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on April 7, 2023, lasting 5d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2023, 01:30 PM UTC
Resolved
Apr 12, 2023, 05:30 PM UTC
Duration
5d 4h
Detected by Pingoru
Apr 07, 2023, 01:30 PM UTC

Update timeline

  1. investigating Apr 07, 2023, 01:30 PM UTC

    We are observing cases where a few internet service providers have been blocking our cloud provider’s routes that power the phone widget for agents as a result of which the widget is not accessible for agents and in some cases, agents are unable to update their availability statuses. The impact is majorly observed in the Phillipines. Our Engineering team is working closely with these Providers to unblock the services while we are also trying to mitigate the situation by rolling out a change.

  2. resolved Apr 12, 2023, 05:30 PM UTC

    ISP’s of the affected customers have unblocked our cloud providers routes and the issue is fixed for all the customers.