Freshcaller experienced a minor incident on May 2, 2023 affecting Calls and Calls and 1 more component, lasting 10h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2023, 07:30 PM UTC
We are facing accessing Contacts/Companies module and loading of Freshcaller URL. Our engineering team is working on the fix. More updates to follow shortly
- investigating May 03, 2023, 03:50 AM UTC
Our engineering team is still working on a fix for this. More updates to follow
- investigating May 03, 2023, 05:00 AM UTC
Our team has identified the issue and working on implementing the fix. More updates to follow shortly
- investigating May 03, 2023, 06:00 AM UTC
We are in the process of rolling out the fix across all regions. More updates to follow.
- resolved May 03, 2023, 06:10 AM UTC
Our developers have identified the issue persists only with Chrome, and are working on the permanent fix. As a workaround, please use other browsers for now(Firefox/Safari). Contact support for any assistance.