Freshcaller experienced a minor incident on May 4, 2023 affecting Website and Integrations, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteIntegrations
Update timeline
- investigating May 04, 2023, 12:39 PM UTC
We are facing the degraded performance with our application, which impacts delivery of events, emails will be delayed. External event/Webhook calls, Routing automations, Integrations may not work, App installation & un-Installation has impact.
- investigating May 04, 2023, 01:10 PM UTC
Our engineers have checked the issue and added a fix. Now only mails will be delayed as it is still being fixed, rest of the services should work as expected.
- resolved May 04, 2023, 01:20 PM UTC
We have resolved the issues with incoming and outgoing emails. We appreciate your patience while we ironed things out!