Freshcaller experienced a major incident on June 28, 2023 affecting Inbound Calls, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Calls
Update timeline
- investigating Jun 28, 2023, 05:28 PM UTC
We are currently facing issues with the Incoming calls with Omnichannel route. We are working closely with our Engineering team to resolve this issue. Further updates to follow
- resolved Jun 28, 2023, 06:42 PM UTC
Our engineers have successfully resolved the problem, and our systems are now up and running. We are actively monitoring our system to ensure smooth operation.