Freshcaller incident

Issues with agent status, availability and automatic ticket assignment related modules

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on July 13, 2023 affecting Inbound Calls, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2023, 02:06 PM UTC
Resolved
Jul 13, 2023, 02:45 PM UTC
Duration
39m
Detected by Pingoru
Jul 13, 2023, 02:06 PM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Jul 13, 2023, 02:06 PM UTC

    We are currently experiencing intermittent issues with updating the agent status and viewing the availability of agents on the dashboard. Our best minds are actively working on the fix. More updates to follow!

  2. resolved Jul 13, 2023, 02:45 PM UTC

    Our engineers have successfully resolved the problem, and our systems are now up and running. We are actively monitoring our system to ensure smooth operation.