Freshcaller incident

Delay in notifications for Phone calls in US Region

Major Resolved View vendor source →

Freshcaller experienced a major incident on August 30, 2023 affecting Calls, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 01:02 PM UTC
Resolved
Aug 30, 2023, 02:00 PM UTC
Duration
58m
Detected by Pingoru
Aug 30, 2023, 01:02 PM UTC

Affected components

Calls

Update timeline

  1. investigating Aug 30, 2023, 01:02 PM UTC

    We're seeing reports of degraded service for some of our users. Our engineering team is working to have this up and running at the earliest. Further updates to follow.

  2. identified Aug 30, 2023, 01:30 PM UTC

    Our best minds are working on resolving the issue.

  3. resolved Aug 30, 2023, 02:00 PM UTC

    The problem concerning the notification of calls has been successfully addressed, and we are maintaining vigilant monitoring to ensure its sustained resolution.