Freshcaller experienced a minor incident on September 18, 2023 affecting Calls and Calls and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
CallsCallsCallsCalls
Update timeline
- investigating Sep 18, 2023, 06:24 PM UTC
We are currently investigating 500 errors when using call recordings (cannot pause and restart) with our provider. We are checking with our provider and we will provide another update in 1 hour or as soon as more information becomes available.
- resolved Sep 18, 2023, 08:02 PM UTC
5xx errors for voice recording, Studio and video Room has been resolved and are operating normally at this time.