Freshcaller incident

Issue with calls routed through Routing automation

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on September 18, 2023 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 2d 12h. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 06:30 PM UTC
Resolved
Sep 21, 2023, 06:30 AM UTC
Duration
2d 12h
Detected by Pingoru
Sep 18, 2023, 06:30 PM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Sep 18, 2023, 06:30 PM UTC

    We are facing some degraded performance on our system, our best minds are working on it and will post the update once it got resolved

  2. resolved Sep 21, 2023, 06:30 AM UTC

    Our engineering team has successfully resolved the problems with the freshcaller routing automation with respective incoming calls. We appreciate your patience while these issues were being fixed.