Freshcaller incident

Inbound Call Failures to a Subset of Twilio Toll-Free Phone Numbers from Turkcell

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on May 25, 2021 affecting Inbound Calls, lasting 18h 28m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2021, 07:25 PM UTC
Resolved
May 26, 2021, 01:53 PM UTC
Duration
18h 28m
Detected by Pingoru
May 25, 2021, 07:25 PM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating May 25, 2021, 07:25 PM UTC

    Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Toll-Free Twilio Phone Numbers in Turkey. Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

  2. investigating May 25, 2021, 11:12 PM UTC

    We are still observing a subset of call failures to Twilio Turkey Toll-Free phone numbers from Turkcell. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

  3. investigating May 26, 2021, 03:10 AM UTC

    We are still observing a subset of call failures to Twilio Turkey Toll-Free phone numbers from Turkcell. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

  4. investigating May 26, 2021, 11:31 AM UTC

    The issue affecting inbound calls to a subset of Twilio Turkey Toll-Free Phone Numbers has been resolved, and Voice is operating normally at this time.

  5. resolved May 26, 2021, 01:53 PM UTC

    The incident has been resolved