Freshcaller experienced a minor incident on May 28, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2021, 09:10 AM UTC
Our monitoring systems have detected a potential issue with calls to Malaysia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating May 28, 2021, 09:32 AM UTC
We have detected an issue with outbound calls to Malaysia. Our engineering team has been alerted and is actively investigating. We will provide another update in 30 minutes or as soon as more information becomes available.
- investigating May 28, 2021, 10:10 AM UTC
We are continuing to work with our carrier partners to investigate the issue with outbound calls to Malaysia. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating May 28, 2021, 10:40 AM UTC
We have started seeing recovery for outbound calls to Malaysia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved May 28, 2021, 12:11 PM UTC
We are no longer experiencing outbound call failures to Malaysia. All systems are operating normally. This incident has been resolved.