Freshcaller experienced a minor incident on May 28, 2021 affecting Outbound Calls, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2021, 07:41 PM UTC
Our engineers are investigating an issue with outbound call failures to Finish phone numbers when calling Finland Elisa. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 28, 2021, 09:07 PM UTC
We have started seeing recovery for outbound call failures to Finish phone numbers when calling Finland Elisa for the last 30 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved May 28, 2021, 11:00 PM UTC
The issue affecting outbound call failures to Finish phone numbers when calling Finland Elisa has been resolved, and the service is functioning normally at this time.