Freshcaller incident

On Call Engineers are Investigating a potential issue with Packet Loss in German Region

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on May 31, 2021 affecting Inbound Calls and Outbound Calls, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2021, 12:13 AM UTC
Resolved
May 31, 2021, 01:01 AM UTC
Duration
48m
Detected by Pingoru
May 31, 2021, 12:13 AM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating May 31, 2021, 12:13 AM UTC

    We are observing lowered failure rate of data packet transmission in German Region, causing call and conference failures. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. resolved May 31, 2021, 01:01 AM UTC

    The issue with packet loss in German Region, causing call and conference failures has been resolved.