Freshcaller incident

Packet Loss in German Region Caused Calls and Conferences Failed

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on May 31, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2021, 02:34 AM UTC
Resolved
May 31, 2021, 03:19 AM UTC
Duration
45m
Detected by Pingoru
May 31, 2021, 02:34 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating May 31, 2021, 02:34 AM UTC

    Our monitoring systems have detected a potential issue with Packet Loss in German Region caused call and conference failed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. investigating May 31, 2021, 02:49 AM UTC

    We observed failure rate of data packet transmission in German Region between 19:15 Pacific Time on 05/30/2021 and 19:25 Pacific Time on 05/30/2021. We have started seeing recovery for failure rate of data packet transmission in German Region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  3. resolved May 31, 2021, 03:19 AM UTC

    We are no longer experiencing packet loss in German Region, causing call and conference failures. This incident has been resolved.