Freshcaller incident
Inbound Call Failures to (a Subset of) Twilio UK Phone Numbers - 3 June 2021
Freshcaller experienced a minor incident on June 3, 2021 affecting Inbound Calls, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2021, 09:15 AM UTC
We are observing a subset of call failures to Twilio UK phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 03, 2021, 10:17 AM UTC
We have started seeing recovery for inbound calls to Twilio UK phone numbers for the last 60 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 03, 2021, 12:02 PM UTC
We are still monitoring the recovery for inbound calls to Twilio UK phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 03, 2021, 12:04 PM UTC
We can confirm recovery for inbound calls to Twilio UK phone numbers. This incident has been resolved.