Freshcaller incident

Voice Calls over Level3 to Israel Degraded

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on June 6, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 5h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2021, 08:07 PM UTC
Resolved
Jun 07, 2021, 01:30 AM UTC
Duration
5h 23m
Detected by Pingoru
Jun 06, 2021, 08:07 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Jun 06, 2021, 08:07 PM UTC

    Our carrier partner have become aware of a potential issue with degraded calls to Israel and their engineering team is actively investigating. We will update as soon as we have more information.

  2. investigating Jun 06, 2021, 08:22 PM UTC

    We are observing degraded performance for calls over Level3 to Israel. We are seeing a number of symptoms including call failures, issues with caller ID, and poor audio quality. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Jun 06, 2021, 09:18 PM UTC

    We are still observing degraded performance for calls over Level3 to Israel. We are seeing a number of symptoms including call failures, issues with caller ID, and poor audio quality. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. investigating Jun 06, 2021, 11:21 PM UTC

    We are still observing degraded performance for calls over Level3 to Israel. We are seeing a number of symptoms including call failures, issues with caller ID, and poor audio quality. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

  5. investigating Jun 07, 2021, 01:00 AM UTC

    We have seen recovery for inbound calls over Level3 to Israel for the last 3 hours. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  6. resolved Jun 07, 2021, 01:30 AM UTC

    The issue affecting degraded performance for calls over Level3 to Israel has been resolved, and the service is functioning normally at this time.