Freshcaller experienced a minor incident on June 8, 2021 affecting Inbound Calls, lasting 7h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2021, 11:49 AM UTC
We are investigating a potential call failure issue to Twilio Italy (in the area of Alessandria) numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 08, 2021, 12:26 PM UTC
We have started seeing recovery of call failures to a subset of Twilio Italian (in the area of Alessandria) numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 08, 2021, 03:08 PM UTC
We continue to observe recovery of call failures to a subset of Twilio Italian (in the area of Alessandria) numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 08, 2021, 07:38 PM UTC
The issue affecting inbound calls to a subset of Twilio Italian (in the area of Alessandria) numbers has been resolved, and the service is functioning normally at this time.