Freshcaller incident

Partial Outage: Calls not working

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on June 14, 2021 affecting Inbound Calls and Outbound Calls, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2021, 07:30 AM UTC
Resolved
Jun 14, 2021, 08:06 AM UTC
Duration
36m
Detected by Pingoru
Jun 14, 2021, 07:30 AM UTC

Affected components

Inbound CallsOutbound Calls

Update timeline

  1. investigating Jun 14, 2021, 07:30 AM UTC

    Due to some internal APIs failing, we are facing calls failure issues. We are working on the resolution and will update as soon as we have the fix.

  2. resolved Jun 14, 2021, 08:06 AM UTC

    Our engineers have identified and resolved the issue. Freshcaller services are up and running now