Freshcaller incident
Twilio Incident - Outbound Call Failures to Malaysia - 16 June 2021
Freshcaller experienced a minor incident on June 17, 2021 affecting Outbound Calls and Outbound Calls, lasting 7h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2021, 04:05 AM UTC
Our service provider is currently investigating call irregularities with calls from Twilio phone number to Non-Twilio phone numbers in Malaysia. Our engineers are currently working to gather more information. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 17, 2021, 05:05 AM UTC
We are still investigating call irregularities with calls from Twilio to phone numbers in Malaysia. Our engineers are currently working to gather more information. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 17, 2021, 07:13 AM UTC
We continue to investigate elevated number of outbound call failures to Malaysia. Our engineers are currently working to gather more information. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 17, 2021, 09:30 AM UTC
We have started seeing recovery for Malaysia origin local calls. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 17, 2021, 11:55 AM UTC
The issue affecting Malaysia origin local calls has been resolved, and the service is functioning normally at this time.