Freshcaller incident

Inbound Call Failures for a Small Subset of Twilio Romania Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on June 29, 2021 affecting Inbound Calls, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2021, 05:16 PM UTC
Resolved
Jun 29, 2021, 05:37 PM UTC
Duration
21m
Detected by Pingoru
Jun 29, 2021, 05:16 PM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Jun 29, 2021, 05:16 PM UTC

    Our monitoring systems have detected a potential issue with a small subset of inbound call failures to Twilio Romania numbers from international numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved Jun 29, 2021, 05:37 PM UTC

    We have fully investigated the inbound call failure issue to Twilio Romania numbers from international numbers, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.