Freshcaller experienced a minor incident on June 29, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2021, 10:36 PM UTC
We are investigating SHAKEN/STIR signing failures. Customers may see debugger alerts on inbound calls. Actual calls are not affected. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 29, 2021, 11:37 PM UTC
We are still investigating SHAKEN/STIR signing failures. Customers may see debugger alerts on inbound calls. Actual calls are not affected. We expect to provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 30, 2021, 01:07 AM UTC
SHAKEN/STIR is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 30, 2021, 01:09 AM UTC
SHAKEN/STIR is now operating normally.