Freshcaller incident

Possible Incorrect Emergency Call Routing

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on June 30, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2021, 04:45 PM UTC
Resolved
Jun 30, 2021, 05:43 PM UTC
Duration
58m
Detected by Pingoru
Jun 30, 2021, 04:45 PM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Jun 30, 2021, 04:45 PM UTC

    We are investigating an issue with incorrect emergency call routing for a subset of emergency calls. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 30, 2021, 05:19 PM UTC

    Emergency call routing is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  3. resolved Jun 30, 2021, 05:43 PM UTC

    The issue with incorrect emergency call routing has been fixed, and emergency calls are being routed normally at this time. This incident has been resolved.