Freshcaller incident

High Packet Loss Causing Voice Failures

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on July 4, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2021, 03:54 AM UTC
Resolved
Jul 04, 2021, 04:20 AM UTC
Duration
26m
Detected by Pingoru
Jul 04, 2021, 03:54 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Jul 04, 2021, 03:54 AM UTC

    Programmable Voice and Elastic SIP Trunking services were degraded for 16 minutes between 20:36 and 20:52 Pacific Time on 07/03/2021. During this period, subset of customers may experience degraded call quality or dropped calls due to latency.

  2. resolved Jul 04, 2021, 04:20 AM UTC

    Programmable Voice and Elastic SIP Trunking services were degraded for 16 minutes between 20:36 and 20:52 Pacific Time on 07/03/2021. During this period, subset of customers may experience degraded call quality or dropped calls due to latency. The issue has been resolved now.