Freshcaller incident

Issue with Incoming calls

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on July 5, 2021 affecting Inbound Calls, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2021, 08:10 AM UTC
Resolved
Jul 05, 2021, 09:25 AM UTC
Duration
1h 15m
Detected by Pingoru
Jul 05, 2021, 08:10 AM UTC

Affected components

Inbound Calls

Update timeline

  1. investigating Jul 05, 2021, 08:10 AM UTC

    The incoming calls are not offered to the available agents and it gets stuck in the wait queue.

  2. resolved Jul 05, 2021, 10:45 AM UTC

    The issue with incoming calls has been fixed now. Our engineering team is closely monitoring the same.