Freshcaller incident
Inbound Call Failures to a Subset of Twilio Denmark Phone Numbers
Freshcaller experienced a minor incident on July 6, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 20h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 06, 2021, 08:33 PM UTC
Our monitoring systems have detected a potential issue impacting inbound calls to a Subset of Twilio Denmark phone numbers. Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.
- investigating Jul 06, 2021, 08:44 PM UTC
We are observing intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
- investigating Jul 06, 2021, 09:50 PM UTC
We are observing intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available
- investigating Jul 06, 2021, 11:48 PM UTC
We continue to observe intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range. We are still investigating and working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available
- investigating Jul 07, 2021, 03:48 AM UTC
We continue to observe intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range. We are still investigating and working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available
- investigating Jul 07, 2021, 11:55 AM UTC
We continue to observe intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range. We are still investigating and working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
- investigating Jul 07, 2021, 03:33 PM UTC
We have started seeing recovery for the issue of intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 07, 2021, 05:31 PM UTC
The issue of intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range has been resolved, and the service is functioning normally at this time.