Freshcaller incident

Inbound Call Failures to a Subset of Netherlands Phone Numbers

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on July 7, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2021, 02:00 PM UTC
Resolved
Jul 07, 2021, 04:53 PM UTC
Duration
2h 53m
Detected by Pingoru
Jul 07, 2021, 02:00 PM UTC

Affected components

Inbound CallsInbound CallsInbound CallsInbound Calls

Update timeline

  1. investigating Jul 07, 2021, 02:00 PM UTC

    Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Netherlands phone numbers. Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

  2. investigating Jul 07, 2021, 02:54 PM UTC

    We have started seeing recovery for inbound calls to Twilio Netherlands landline phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Jul 07, 2021, 04:53 PM UTC

    The issue affecting inbound calls to Twilio Netherlands landline phone numbers has been resolved, and the service is functioning normally at this time.