Freshcaller incident

On Call Engineers are Investigating Errors on Console Number Provisioning - 8 July 2021

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on July 8, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2021, 06:05 PM UTC
Resolved
Jul 08, 2021, 06:23 PM UTC
Duration
18m
Detected by Pingoru
Jul 08, 2021, 06:05 PM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Jul 08, 2021, 06:05 PM UTC

    We've become aware of a potential issue with errors on console number provisioning. Our service provider team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved Jul 08, 2021, 06:23 PM UTC

    Our service provider have investigated the errors on console number provisioning issue and have resolved the issue. All systems are operational.