Freshcaller incident

On Call Engineers Are Investigating a Potential Issue With Requests to our REST API

Minor Resolved View vendor source →

Freshcaller experienced a minor incident on July 10, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2021, 09:23 AM UTC
Resolved
Jul 10, 2021, 10:28 AM UTC
Duration
1h 5m
Detected by Pingoru
Jul 10, 2021, 09:23 AM UTC

Affected components

Inbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound CallsInbound CallsOutbound Calls

Update timeline

  1. investigating Jul 10, 2021, 09:23 AM UTC

    We've become aware of a potential issue with requests to our REST API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

  2. resolved Jul 10, 2021, 10:28 AM UTC

    We have fully investigated the potential issue with requests to our REST API and it was determined that there is no noticeable customer impact. All systems are operational.