Freshcaller experienced a minor incident on July 12, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 12, 2021, 02:07 PM UTC
We've become aware of a potential issue with HTTP connectivity in Programmable Voice calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- investigating Jul 12, 2021, 02:51 PM UTC
We are currently investigating an elevated rate of HTTP timeout errors for Programmable Voice REST API requests. Our engineers are working on the issue, and we will provide another update in 1 hours or as soon as more information becomes available.
- investigating Jul 12, 2021, 03:43 PM UTC
We have observing recovery for for the incident causing intermittent HTTP timeout errors for Programmable Voice REST API requests for the past 30 minutes. This incident was identified to be related to an external network issue. We will continue to monitor to ensure full service recovery and expect to provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jul 12, 2021, 04:09 PM UTC
Incident resolved