Freshcaller incident
Oncall Engineers are Investigating Inbound Call Failures to Czech Numbers
Freshcaller experienced a minor incident on July 19, 2021 affecting Inbound Calls and Outbound Calls and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2021, 04:30 PM UTC
Our monitoring systems have detected a potential issue impacting inbound calls to Inbound Call Failures to Czech phone numbers. Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.
- investigating Jul 19, 2021, 05:16 PM UTC
We are observing call failures to a subset of Twilio Czech phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 19, 2021, 05:16 PM UTC
We are continuing to work with our carrier partner to resolve the issue of inbound call failures to a subset of Twilio Czech phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 19, 2021, 05:45 PM UTC
We have started seeing recovery for inbound calls to Twilio Czech phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jul 19, 2021, 07:38 PM UTC
The issue affecting inbound calls to Twilio Czech phone numbers has been resolved, and the service is functioning normally at this time.