Freshcaller incident
Inbound Call Failures to a Subset of Phone Numbers in Multiple Countries (Netherlands, Poland, Italy)
Freshcaller experienced a minor incident on July 23, 2021 affecting Inbound Calls and Inbound Calls and 1 more component, lasting 6h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2021, 03:34 PM UTC
The issue causing inbound call failures to subset of phone numbers in the Netherlands has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 23, 2021, 04:32 PM UTC
We are still observing call failures to a subset of Twilio Netherlands phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 23, 2021, 06:31 PM UTC
We are observing inbound call failures to a subset of Twilio phone numbers in multiple countries (The Netherlands, Poland, Italy). We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 23, 2021, 08:49 PM UTC
We are observing recovery for inbound calls to Twilio phone numbers in multiple countries (The Netherlands, Poland, Italy). We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 23, 2021, 10:30 PM UTC
We are no longer observing inbound call failures for calls to Twilio phone numbers in multiple countries (The Netherlands, Poland, Italy). This incident is now resolved.